Delivery, Returns & Refunds

Delivery info

We send all of our orders via Royal Mail 24hr service as fast as we can, we aim to get all UK orders made and dispatched in 1-3 working days. Due to the nature of personalised products this can vary but we will endeavour to keep you informed about your order!

Please note: We are currently seeing an unusually large number of orders showing up late. We can’t help this and it is affecting the entire Royal Mail network. Luckily the majority of orders are being delivered within the normal timeframe. We understand this is less than ideal and given that we pay for a 24 hour service it is for us as well but we do ask for patience and understanding as we weather this unusual period of reduced service coupled with unprecedented demand. Thank you.

UK: Postage and packing is free for orders over £35, otherwise it is £4.

International: Postage is £12 and is sent via a tracked service.

Returns and Refunds

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Please note: custom stamps cannot be returned for a refund unless they are faulty.

Our policy: We at Get Stamped primarily create rubber stamps from images provided to us. We will endeavour to advise and assist where possible but we do not offer a bespoke design service and as such do not accept responsibility for issues stemming from the designs provided to us.

Where a size has been chosen as part of the ordering process it is the responsibility of the customer to ensure that the design is sized appropriately. We can not accept responsibility for inappropriately sized designs and will not consider the stamp faulty.

We can not accept responsibility for less than satisfactory results if the stamp is being used with an ink pad not from our store. The ink is every bit as important as the stamp and our stamps are intended to be teamed with premium ink pads such as those on offer in our store.

Likewise we can not offer refunds where the application is outside of our control. For example a stamp will not be considered faulty when bought with the intended use being to stamp a gloss surface.

In the case that a customer believes the stamp received to be faulty we will reach out to organise a return. On receipt of the return we will test the stamp. This test will be to stamp a piece of A4 printer paper using an ink pad from our own stock (as well as with the customers ink pad in the case that this is included). If the stamp works for this use then it will be considered not faulty. In this case we will then return the stamp to the customer.