Delivery, Returns & Refunds

Delivery info

We send all of our orders via Royal Mail’s 24hr service as fast as we can, we normally get all orders made and dispatched in 1-3 working days. We would love to be more exact about this but the nature of custom goods is that they can be slightly unpredictable. You can help us process your order quickly by supplying an image that looks as close to how you would like the final stamped image to appear. If all is well it will go straight through to production. We do our best to accommodate amendments and correspondence but these do inevitably affect the processing time.

UK: Postage and packing is free for orders over £35, otherwise it is £4.

International: Postage is £12 and is sent via a tracked service where available.

Please note: Fortunately the vast majority of UK orders are delivered the day after dispatch. Unfortunately a small number of orders do get delayed in transit. In these cases we ask if possible for you to allow 10 working days for delivery. We understand this is less than ideal and given that we pay for a 24 hour service it is for us as well but we do ask for patience and understanding as we are unfortunately not able to recoup the losses from affected orders. Thank you.

Cancellations

If you want to cancel you order for any reason just get in contact with us at us@getstamped.co.uk as quickly as possible. If we haven’t started the engraving process yet we will do our best to help. However, once the engraving has started there is unfortunately nothing we can do to repurpose the material so the order will not be able to be cancelled. We appreciate your understanding on this. We do try to process the orders as quickly as possible so please do double check everything before placing the order!

Returns and Refunds

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Please note: custom stamps cannot be returned for a refund unless they are faulty.

Our policy: We at Get Stamped primarily create rubber stamps from images provided to us. We will endeavour to advise and assist where possible but we do not offer a bespoke design service and as such do not accept responsibility for issues stemming from the designs provided to us.

Where a size has been chosen as part of the ordering process it is the responsibility of the customer to ensure that the design is sized appropriately. We can not accept responsibility for inappropriately sized designs and will not consider the stamp faulty.

We can not accept responsibility for less than satisfactory results if the stamp is being used with an ink pad not from our store. The ink is every bit as important as the stamp and our stamps are intended to be teamed with premium ink pads such as those on offer in our store.

Likewise we can not offer refunds where the application is outside of our control. For example a stamp will not be considered faulty when bought with the intended use being to stamp a gloss surface.

In the case that a customer believes the stamp received to be faulty we will provide the details for a return. On receipt of the return we will test the stamp. This test will be to stamp a piece of A4 printer paper using an ink pad from our own stock (as well as with the customers ink pad in the case that this is included). If the stamp works for this use then it will be considered not faulty. In this case we will then return the stamp to the customer.