If the image doesn't look right we can work with the original that you uploaded. Please note that not every image is suitable for turning into a stamp. If significant changes are needed we will be in touch. This may also extend the processing time as changes are needed.
· How does the sizing work?
The size you pick corresponds to the larger dimension out of width and height. Handles are cut to measure and we can accommodate any shape. We cannot accept responsibility for inappropriately sized artwork so please consider the size you choose carefully, particularly if it contains text.
· There is a lot of white space around my image. Will you crop it?
Our standard practice is to crop the white space from around the image. If you would like us not to do this for any reason please contact us to let us know.
· Does it come with an ink pad?
Ink pads are not included. Our full range of ink pads can be found here. We highly recommend teaming your stamp with a high quality ink pad such as those made by Tsukineko. The stamps we make are of the absolute highest quality and to realise their full potential it is vital that the ink used is also of the highest quality. That said, if you have a brand that you trust, they will of course still work.
· Do the stamps come mounted?
Our stamps come mounted on an oak handle made by us in our workshop. As we make them ourselves we can ensure the handle always fits the design. This not only looks better but also has the added bonus of improving the accuracy with which one can make an impression and also reduces the amount of ink that might find its way onto the edge of the mount.
· Can I get it quicker?
We ship the vast majority of our orders in 1-3 working days. You can help us by getting your order in in good time and supplying a high resolution clear image. Manufacturing rubber stamps is not an exact science and if extra design work is needed this can lengthen the processing time. Similarly if we need to clarify the design with you because it is not clear how the stamp should come out we can then only resume production once we receive a reply. Should you need the stamp on short notice please don't hesitate to get in touch with us on firstname.lastname@example.org and we can see if we can help.
· How to give additional Information?
When you checkout you can write any notes in the 'order notes' box. We can't pass specific delivery instructions on to the couriers so this should only pertain to the manufacturing of the stamp itself. If you are wanting extra text or design work made to the image this is actually better achieved over in our stamp designer.
· How long do ink pads last?
If properly looked after the ink pads we sell can last a very long time indeed. Somewhere around 500 - 1000 impressions. There are many factors that may affect the longevity of the ink pad not least the surface area of the stamp. For this reason we can't give exact numbers.
· Do you do self inking stamps?
We do not currently sell self inking stamps. This is mainly due to the limited availability of acceptably eco-friendly options. We have worked hard to make a user friendly website where people may purchase a stamp to exact specifications and unfortunately this is not possible with self inking stamps as there is also very limited choice in terms of sizing.
· How are you green?
You can read more on this here. Basically our stamps are green in more than just colour. The green rubber used in the manufacturing of our stamps is the most eco-friendly option available. It is substantially more expensive to use this rather than the alternatives you are likely to find at many stamp stores but we are passionate about creating an environmentally friendly product and have done our best to absorb those increased costs ourselves without passing them on to our customers. We also donate to a charity so that a tree is planted for every custom stamp we sell.
· Why don't you sell ink pads as big as the larger stamp sizes?
We offer any size stamp up to 10cm by 10cm. Good quality Ink pads are regrettably not made that large. Fortunately the standard ink pads we sell work great with stamps larger than their area due to the fact they are raised out of the bed. This allows you to easily ink up the stamp by turning the stamp upside down and dabbing over it's surface.
· Do I need to reverse the image?
You do not need to reverse your image. You should upload the image exactly how you would like it to appear when stamped.